Coronovirus Update & Information
Updated: 17th March 2020
See below for updates
We want to take this opportunity to express a huge level of gratitude to all our customers who continue to be amazingly supportive and understanding during this time and realise many will have concerns.
For the majority, life continues as normal as possible and people are beginning to realise media sensationalism is creating it’s own private circus. The world deals with an unprecedented amount of cases of influenza every year, but they don’t post the results every day on the news. Understandably the speed of the virus spreading is causing a great deal of concern for many, for the majority, it’s just another day in a world where we live alongside many diseases
The joy of being part of a biking community is how resilient and supportive we can all be during such times and we feel genuinely humbled by this, so a big thanks from us. We remain, optimistic and positive and can assure all our customers, for Guided Motorbike Tours Ltd, it is business as usual and the bookings are still coming in. We are pressing on, as we should, positive that the situation will abate, just like China have proven.
We remind our customers, 95% of our tours don’t depart for many weeks, if not months.
We respectfully ask clients to also stay calm and optimistic and do their best not to react to social media, tabloid or mainstream news, as many of us are aware, this is causing more problems. We have been speaking with many clients on the phone and by email over the last week who have tours departing very soon and have assured them we are doing everything we can to minimise disruption. Our efforts have so far been very successful with our soon to depart tour of Morocco, where we have managed with the full support of our clients, been able to reschedule to a later date in the year. Many tours are several weeks or months away, so let’s not get ahead of ourselves. We deliberately avoiding the mainstream media hype and are only monitoring official websites daily, these include but are not limited to;
- The Foreign Commonwealth Office
- Centre for Disease Control and Prevention
- World Health Organisation
Please note: worldometers.info use software algorithms and estimated data. Hence why we don’t use them to obtain our information
If history and China’s current situation is anything to go by, the current situation will decline. As was the case with previous viral outbreaks, such as; SARS, MARS, Ebola, Zika, Bird and Swine flu.
It has been reported that China have now closed all the temporary hospitals in Wuhan and the general public are beginning to resume normal activities.
In line with government guidance. we are continuing to operate as usual. We will continue to keep you updated and follow official guidance from the UK Government and Public Health England carefully.
Business continues as usual for Guided Motorbike Tours Ltd, and all tours will continue to run as planned unless otherwise advised by the FCO
We are not discouraging customers from booking tours with us, in fact, we strongly suspect, once this outbreak has calmed down, there will be a rush on remaining tour spaces and availability will become limited for the remaining spaces on our summer/autumn tours. We have just finished putting the last few details together for our April tour departing on the 25th and are looking forward to meeting those customers.
In the meantime, we wish to express our sincere gratitude for all your wonderful support and understanding, as well as those who are continuing to book tours with us on a daily basis
We advise our customers not to panic and wait this one out, just like all the other times the world has dealt with contagious outbreaks. Most countries are managing the outbreak well, with China and Korea’s cases reducing daily as well as China reportedly slowly returning back to normal. We are confident the worst will be over sooner rather than later and normality will be restored
What if the tour doesn’t go ahead?
We will make every effort to avoid disrupting any tours and all tours are still scheduled to take place, we haven’t made any changes. If the FCO advise against all but necessary travel to a country within the itinerary at the time of departure, we will take measures to try to route around the affected country
What if I cancel my trip?
Unless the FCO are advising against travel or we have not informed you otherwise, then your trip is going ahead as planned. If you wish to cancel or postpone your trip then the normal terms and conditions will still apply.
Can I hold back from paying my tour balance?
Unless you have heard from us in writing, you will still need to make payment for the balance of your tour in accordance with our normal terms and conditions. All tours are still scheduled to go ahead.
Do I need travel insurance?
As with all tour bookings, we advise and recommend all customers of Guided Motorbike Tours Ltd to have adequate travel insurance in place regardless. This is standard for all tours and is the responsibility of the client to ensure adequate travel and medical cover is in place. Please make sure you have adequate cover. We use HolidaySafe
What if I’m on tour and FCO advise against all travel?
Our tour guides will be trained to deal with such situations. Following such advice, we will help you in liaising with your insurance company and make provisions to exit the country
Do I still have to pay the balance of my tour?
Yes, you will, in accordance with our terms and conditions. We are continuing business as normal and tours are scheduled as normal. Very little for us has changed. We wouldn’t want you to miss out on your tour, that is some time away yet. Many tours don’t start for a while (several weeks or months). Like similar cases in the past, it’s very likely this will abate soon and things will return to normal as long as the public follow the advice provided by the NHS and the government
We advise our customers to stay calm and optimistic, as are we, and refrain from being influenced by the media or press or making any irrational decisions. With many of our tours scheduled for early summer and beyond, there is plenty of time before departing, for this situation to be brought under control.
We remind you, many tours are still a considerable time away and we wouldn’t want anyone ruining their holiday based on the current situation. We are not hiding away in a cupboard, we are being extremely proactive, compiling contingency plans, speaking with customers direct and working hard to minimise any inconvenience. All we ask for is your patience and support as we are a small company and there is only so many hours in the day.
Due to our extended working hours in the week, to allow extra time speaking with clients and dealing with additional workloads, we are unable to answer non-urgent emails or calls during the weekend. We too need down time and need to reset our batteries and spend time with family. We are not jumping to any conclusions and we are definitely not thinking the worse. As is the case with similar previous outbreaks, the situation will calm down.
Thank you again for your support and understanding, let’s stay positive, stay calm and hope the situation calms down very soon. Remember, we have months before the main season starts, if China (biggest outbreak to date) can get things under control in 26 days, it certainly looks promising.
Source: World Health Organisation
Coronavirus Update: 17th March 2020
We are continuing to support our customers any way we can
By now you may have heard that the FCO have advised against all but necessary travel outside the UK for 30 days.
In the last couple of days it seems more measures have been put in place by the world leaders and our British Government to abate the the covid-19 flu issue. We all no doubt noticed a fall in the number of daily confirmed cases on Monday (WHO) which is positive any which way you look at it.
Our hearts and hopes go out to all those affected. We are not here to decide or guess what’s right or wrong, or what will happen in 2, 4, 8 or 52 weeks time. We’re simply analysing the facts and figures and working with them, so far successfully, using our wealth of experience, both as an experienced tour operator and by utilising our somewhat unique background experience!
For the vast majority of tours, we remind you, they are many weeks or months away! In fact, our next tour is almost 5 weeks away. We unfortunately don’t have access to a crystal ball, so we can’t answer the most common question; “will the tour go ahead“. What we can do is work together to offer solutions, which is exactly what we are doing, and so far it’s been successful.
Our Morocco tour scheduled to leave on 15th April 2020 has been rescheduled to later in the year, with the full support of the customers booked on that tour (thank you all). Those that couldn’t change their diary to the rescheduled Morocco tour date will be offered a place on another tour of similar value later in the year, or placed on the April 2021 tour.
We are dealing with each tour individually and placing priority on tours leaving in the next 30 days. If your tour is a couple of months away or more, we ask again to be patient, it is possible the restrictions on travel will be lifted by then.
Please bear with us, we are happy to continue receiving your calls and emails as well as dealing with this situation that has increased our work load. We are responding to emails, (usually within the hour during working hours) and we are taking calls and conducting business as usual during the hours of; 9 – 6pm Monday to Friday.
By making a decision, prior to speaking with us, it is preventing us from providing you with the service we are willing to offer. We are doing our best to support you all and provide options and solutions on a tour by tour basis, just as you are all supporting us.
We remain positive, calm, optimistic and we continue to balance mainstream news, (which in our opinion has got completely out of control) with real time official information we receive or obtain from credible sources.
The support and flexibility our customers have demonstrated has been immensely helpful, supportive and very understanding, which has been a truly humbling experience for us and we have been touched by all your messages of support, which is a good a reason as any to do our best to support you any way we can.
Once again, we thank our wonderful customers for the support you have given us, the patience you have provided and the understanding. We feel and remain, continually confident we will get through this.
We hope you stay well, stay strong and look after each other. Further updates will be posted below.
CORONAVIRUS UPDATE: 23rd March 2020
We would like to provide a further update to what has become an unprecedented time in all our lives.
We understand that many of you may be feeling anxious and concerned. Where possible, it is advised to do your best to carry on as normal, for some this may not be possible but some good advice offered, is to keep yourself distracted.
Avoid, (or limit the time spent) watching the news, or social media and only up date yourself with factual information. Sadly there is a lot of misinformation and fake news doing the rounds, this isn’t helpful for anyone.Tinkering with your bike/car/house and doing all the jobs you’ve been unable to do previously, can be helpful,relaxing and productive.
We would like to thank all the care workers and key workers for their outstanding and brave efforts to keep as much of the countries essential services running as normal. We’d also like to express gratitude to those that have taken the advice to avoid all but necessary travel and social contact within the UK. These efforts will contribute greatly to reducing the escalating situation and allow normality to return sooner rather than later
Guided Motorbike Tours Ltd would like to ask all their customers, to please adhere to the advice given, and that is; to avoid any unnecessary travel or social contact. If we all do as we have been advised by the health officials and our government, we can reduce the spread of the virus and subsequently reduce the number of infections, as well as reduce the time frame the inconvenience is having on the general public.
If you do go for a ride, the advice is simple; ensure you are riding alone, or as a couple from the same household. Avoid tourist areas, where group gatherings are likely and avoid towns or built up areas. Only leave the home if it is absolutely necessary.
We are in this together, in so much as, we all have a responsibility to ensure we minimise the risk of spreading the virus so our lives can return to normal
The FCO have currently advised against all but necessary travel outside of the UK for 30 days as of 17th March. At this point in time, we, or anyone else for that matter, has no indication or time frame as to how long this will truly be. Clearly, if we all make an effort to minimise the spread, the time frame will be reduced. Our current status is that we are dealing with tours on a tour by tour basis.
This means we are focusing our efforts on the tours that are due to depart in the next few weeks. Customers will be informed 30 days before departure on the options available. We are still working away, we are still here, we are still doing all we can for our customers and many of our tours are still scheduled to go ahead
We ask customers to remain patient and understanding and continue to thank you all for your incredible support and encouragement during this challenging and unprecedented time.
Stay safe and be cautious out there if you are going for a ride on your motorcycle. Not everyone has a clear head when driving their vehicle
Update: 24th March 2020
The UK government announced yesterday evening, tighter measures will be put in place for an initial period of 3 weeks, to curve the spread of the virus. If we all abide by the advice and guidance, we may see the restriction lifted.
The public are now being asked to stay at home.
Extract from gov.uk
“When we reduce our day-to-day contact with other people, we will reduce the spread of the infection. That is why the government is now (23 March 2020) introducing three new measures.
- Requiring people to stay at home, except for very limited purposes
- Closing non-essential shops and community spaces
- Stopping all gatherings of more than two people in public
Every citizen must comply with these new measures. The relevant authorities, including the police, will be given the powers to enforce them – including through fines and dispersing gatherings.”
We MUST pull together and work as nation to abate this situation.
Once again, thank you to everyone for your kind support, words of encouragement, understanding and patience.
This page is provided for information purposes only. We reserve the right to change or amend this information at a later date. Some information may not apply to certain circumstances. All links and 3rd party references are provided for Information purposes only and may not have been checked for their credibility. We do not use worldometers data source, due to their estimated figures using software algorithms